Delivery Information
WHAT TO EXPECT FROM NATURAL WOOD PRODUCT
Wood is a beautiful natural material. It is important to
understand its unique properties; which should not be mistaken for
flaws:
1. Wood Shading and Grain: Each piece will have a slightly
different grain pattern. Variation in colour, shading and grain between
different products and within the same product can occur; this is a
normal feature of all natural wood furniture.
2. Knots: Knots are a
natural property of all real wood furniture; they do not affect
performance, and add interest to each piece.
3. Medullary Rays: These
markings are created where wood is cut across the grain producing
interesting features such as growth rings and flecks.
4. Natural wood
products may expand slightly during the summer months because of which
some drawers may get stuck. This is normal, and nothing to be worried
about. Reach out to our customer care team with your request, and our
after-sales service team will come by and minimise the expansion by
sanding the sides of the product.
5. Currently we make sure that the
internal areas/base of Furniture products are finished to not have any
loose pieces / splinters to hurt your arms; however the extent of polish
of Internal areas/Base may not match with the extent of polish on
usable areas
6. For all products kept on the floor, ensure that the
product stands steady and straight. In case there is an uneven leg (less
than 5 mm difference), then our after sales team will arrange a
technician to install bushes at the foot of that leg to balance the
product better; in case the uneven leg is more than 5 mm, then we will
take the item back to provide a replacement (or a repair) based on
extent of changes needed
7. In case there is some dust or a lack of
shine, our after sales team will arrange a technician to fix it by
applying a coat of wood polish or by rubbing the surface with a cloth;
this is an accepted industry-standard method for cleaning the surface /
polishing it
WARRANTY
Goods shipped to and for use in the India warrants to Client
that the Goods are free of material Defects in material and workmanship
for one (1) Year from delivery if properly stored, handled, assembled,
maintained, and used under normal conditions in a non-commercial
setting. “Defects” are defined as imperfection in material or wooden
frame that will impair the use of the Goods. During this period, Best
of Exports will in its sole discretion, repair or replace the defective
component onsite, or replace the entire product if found to be defective
in material or workmanship.
The product warranty does not cover:
1. Defects caused by improper product storage, handling, assembly, maintenance, or use,
2.
Defects occurring to the Goods after purchase due to product
modification, intentional damage, accident, misuse, abuse, or negligence
3.
Normal product wear and tear due to age including wearing or staining
or loosening of fabric or leather or any such material. Normal wear and
tear or damage from daily use is not warranted—for example, fabrics and
leathers may naturally fade or deteriorate over time, and cushion cores
may soften and lose shape. These are normal conditions are not
considered manufacturers’ defects and are not covered under our
warranty.
EXPANSION AND TIMBER MOVEMENT
All woods will display movement from season to season because
of changes in atmospheric temperature and humidity. This may
occasionally make moving parts a little stiffer to operate. On drawers,
to ease movement simply rub a little candle wax on the drawer runners
attached to the carcass of the furniture drawer. Best of Exports does
not recommend locating products in excessively high or low temperatures,
or where the environment is often damp as this may cause product
issues.
SUNLIGHT AND HEAT
1. Avoid exposing your furniture to excessive heat e.g. by
placing it in front of a radiator, as this can cause cracking. A minimum
30cm clearance from heat sources is advised. Direct sunlight will cause
the colour of real wood to change, even if it is painted or lacquered,
this will be more readily apparent if the furniture is placed under a
window.
2. Leaving items such as vases or ornaments in one place on a
piece of furniture in sunlight may leave a mark when it is removed.
Such marks should blend in with time. Never place hot dishes directly
onto wooden or painted surfaces, we recommend you use table-mats and
coasters.
3. Prolonged use of hot electrical equipment, such as a laptop, on top of furniture may also cause scorching.
CARE
1. We recommend that you protect delicate flooring from
potential marking by feet or legs. Dropping furniture onto corners or
feet will cause damage to the frame and/or legs.
2. Leaning backwards
on two legs of a chair will weaken joints. Take care to prevent sharp
objects such as toys, buckles and heels from coming into contact with
your furniture.
3. Avoid contact with any chemicals such as hair & makeup products, perfume etc as these may affect the finish.
4.
If your furniture becomes stained, scratched or chipped or suffers
other damage we recommend professional help is sought to restore it.
5.
Following the guidelines above will ensure product performance is
maintained. Best of Exports is not responsible for defects caused by the
misuse of your product.